Household Readiness
Prepare · Skill 03 of 08

Create a Household Communication Plan

The hardest part of a bad day is usually not knowing where everyone is. A communication plan fixes that in advance with three decisions and one piece of paper.

8 minVerified guidanceOffline
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One meeting spot, one out-of-area contact, one page everyone in the house knows.

What You'll Learn
  • Choose two meeting places — one near home, one outside the neighbourhood
  • Pick an out-of-area contact everyone can check in with
  • Write the plan on paper so it survives a dead phone
  • Make sure every household member, including children, knows it
What You'll Need
  • Paper and pen
    Standard
    One card per person, small enough for a wallet, bag or school bag.
    Low cost
    Index cards or a cut-up sheet of paper.
    Already have
    The back of an envelope works — write it today, tidy it later.
  • Your contact numbers
    Standard
    Numbers written out in full, including area codes.
    Low cost
    Copy them off your phone now while it's charged.
    Already have
    Your phone's contacts list.
  • Somewhere everyone sees it
    Standard
    Inside a kitchen cupboard door or on the fridge.
    Low cost
    Tape.
    Already have
    A magnet.
Safety

In a genuine emergency, contact your local emergency number first — a household plan never replaces it. Keep calls short so networks stay clear for emergency traffic, and use text where you can. Do not include bank details, passwords or door codes on a card that lives in a school bag.

Verified guidance · Ready.gov (FEMA) — Make A Plan

Step By Step
  1. 01Pick a meeting spot right outside your homeSomewhere you'd gather if you all had to leave the house quickly — the end of the drive, a specific tree, a neighbour's gate. Name it precisely, not 'outside'.
  2. 02Pick a second spot away from the neighbourhoodSomewhere you could all reach if you couldn't get home at all — a library, a relative's house, a supermarket car park. Choose one everyone can reach on foot, by bus or by car.
  3. 03Choose one out-of-area contactA friend or relative who lives far enough away that the same event is unlikely to affect them. In a busy network, a long-distance call or text often gets through when local ones don't. Everyone checks in with that one person, and that person becomes the message hub.
  4. 04Ask them firstCall the person and ask if they're willing. Tell them what you'd want them to do: take check-ins, and tell each caller what the others have said.
  5. 05Write the cardOn each card: both meeting spots, the out-of-area contact's name and full number, each household member's number, your address, and any medical note that matters (allergies, medication, conditions). Keep it to one side of a card.
  6. 06Add the numbers a phone won't give youYour utility's outage line, your doctor's surgery, your children's school or nursery, your insurer, and your local non-emergency police number. Emergency services in your country stay as they are — 911 in the US, 999 or 112 in the UK and much of Europe.
  7. 07Agree the text ruleIn a busy network, short text messages often get through when calls don't. Agree that everyone texts first — 'I'm ok, I'm at X' — and saves calling for when they need something.
  8. 08Walk children through itPoint at the near meeting spot in real life. Have them say the out-of-area contact's name out loud. Younger children should carry the card in a school bag rather than be expected to remember a number.
  9. 09Say when you'd review itNumbers change. Put a reminder in your calendar for six months, or review it whenever someone moves, changes number or changes school.

Verified guidance · Ready.gov (FEMA) — Make A Plan

What To Look For
  • A meeting spot that everyone can describe the same way without pointing
  • A contact number written in full — country and area code included
  • At least one copy that is not on a phone
Common Mistakes
  • Storing the plan only in a phone that can run out of battery
  • Picking an out-of-area contact who lives ten minutes away
  • Assuming children know a number they've never said out loud
  • Writing 'the park' instead of naming exactly where in the park
When To Get Help

If someone in your household relies on powered medical equipment, on regular medication, or on care visits, contact their healthcare provider, equipment supplier and utility company now and ask about their medical-needs register. That planning belongs with those services, not with an app.

Worth Knowing
  • Photograph the finished card and keep the photo on every phone as a backup
  • A card in each coat pocket costs nothing and doubles your odds
  • Agree who collects children from school if the usual person can't